Greentronic Ltd. aims at providing safe delivery of our goods and excellent services to our customers. We have our own mission, to ensure quick and efficient delivery service.

• Shipping Method / Information
• Shipping Times
• Shipping Costs
• Shipping Delays/Out of Stock Items
• Proof Of Delivery
• Cancellations
• Returns and Warranty
• Damage Policy
• Returned Products
• Return Shipping address
• Questions

Shipping Method/Information

Orders are normally processed within 48 working hours of receipt and are normally shipped within 5 business days thereafter. Orders are shipped via Interlink.

Unfortunately, we do not ship to PO Boxes and we apologise for any inconvenience.

Once your order has been shipped you will be notified via email.

Shipping Times

We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will start to be processed on the next business day.

Orders will usually arrive next working day after despatch.

This shipping timetable is only an estimate and is made in good faith but is not guaranteed.

Shipping Costs

Some products on promotion may include free shipping.

Mainland UK is a standard £19.99 shipping cost.

NOTE:Greentronic no longer ship any Easycaddy products outside of the UK.

Shipping Delays/Out of Stock Items

We always strive for customer satisfaction. However, some shipping delays are beyond our control such as adverse weather conditions and delivery service mishandling and other ‘in transit’ errors. In order to ensure your order arrives promptly please review all information submitted before processing orders.

Packages shipped  with an incorrect address provided by the customer are subject to a  (£10 GB Pounds) non-refundable correction fee.

Packages returned due to an incorrect address provided by the customer will be charged a (£35 GB Pounds) restocking fee.

Customer is subsequently responsible for shipping and handling charges in order to reship your package.

Occasionally, an item will be out of stock. Out of stock orders will be held "open" until item is restocked and will be shipped immediately upon arrival.

Proof Of Delivery

The person receiving the goods must sign as proof of delivery of the consignment. Any computerised record of the receivers signature obtained will be evidence of the delivery of the quantity of parcels within the consignment. If you are unable to check the contents as received in good condition it is essential you sign ‘UNCHECKED’ in order to facilitate any claims for transit damages.

Cancellations

You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.

Where the contract of sale is governed by the Consumer Protection (Distance selling) Regulations 2000, there is a right to cancel up to seven days from receipt. The Customer is obliged to inform in writing of the return of goods under this provision and is also responsible for all return shipping and insurance costs. Returns must be either in original packaging or other suitable equivalent packaging to ensure safe return transit and should be received undamaged in order to receive a refund. Please do not ship anything back to us without contacting us first. A returns number is used so that goods can be identified on receipt, this number can be obtained by calling our customer services team.

Returns and Warranty.

All of our Golf Trolleys are protected by a standard 12 month Warranty. Your statutory rights are unaffected. If your item is defective and within warranty you may contact one of our customer service representatives in order to obtain further instructions. If parts are needed, we will promptly ship replacement parts free of charge. A proof of purchase and a brief statement indicating the defective nature of the merchandise must be included. Upon arrival, we will verify the defect. Please note that if we find the cause to be from wear and tear the customer may incur repair charges and be responsible for the return shipping cost.

Damage Policy

If you receive a damaged product, you must contact us as soon as possible (within 14 days) receiving it so we can file a damage report with the shipping company and make arrangements to  replace your damaged product.

Returned Products

Items returned for refund under terms of Distance Selling regulations must be notified in writing within 7 days. Ensure all goods returned are clearly marked on the outside of the packaging with the customer services number (supplied by Greentronic Ltd. customer service and support staff) otherwise your returned goods may not be identifiable. If goods are to be sent back to us, you are obliged to ensure they are adequately packed for return transit. If you arrange to return goods yourself, you are responsible for the goods whilst in transit to us. Returned items must be 100% complete, contain all manuals and documentation provided by the manufacturer. Customer is responsible for shipping charges on non defective returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If products are returned to us outside the provisions of the consumer protection distance selling act 2000 and not found defective they are subject to a 30% restocking fee.

Return Shipping address

Greentronic Ltd., 1 White City Rd
Fforestfach, Swansea, West Glamorgan, SA5 4EE
South Wales, UK

Important - In order to help you quickly we need to be able to identify all returned products on arrival. Please call our customer service team who will give you a unique number to place on your packaging so that we can to identify your return.

Questions

Questions regarding our Conditions of Usage, Privacy Policy or other policy related material can be directed to our support staff by clicking on the Contact Us link in the side menu. Or you can email us at: webmaster @ easycaddy.com